1Introduction
Vidyapaath Education Pvt. Ltd. ("Vidyapaath", "we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vidyapaath.com or use our counselling services.
By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
Governing Law: This policy is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act), 2023 of India.
2Information We Collect
We collect information you provide directly to us and information collected automatically when you use our platform.
Information You Provide:
- Name, email address, mobile number, and city/state when you fill any form or book a counselling session
- Entrance exam scores (NEET rank, JEE rank, CAT percentile, etc.) shared during counselling
- Academic history (Class 10, 12 marks, graduation marks) shared for personalised guidance
- Category details (General, OBC, SC, ST, EWS, PH) required for counselling strategy
- Preferred programme and college preferences shared during sessions
- Payment details (processed securely via our payment gateway — we do not store card numbers)
- Communications you send us via WhatsApp, email, or the contact form
Information Collected Automatically:
- IP address, browser type, operating system, referring URL
- Pages visited, time spent, clicks, and scroll depth (via Google Analytics)
- Device information and session data
- Cookies and similar tracking technologies (see Section 7)
3How We Use Your Information
- To provide personalised admission counselling and college shortlisting services
- To contact you regarding your counselling session bookings and follow-ups
- To process payments and send receipts and GST invoices
- To send important updates about counselling rounds, deadlines, and seat allotments via WhatsApp or SMS
- To improve our website, tools (college predictor, rank predictor), and counselling service quality
- To send occasional newsletters and promotional offers (you may opt out at any time)
- To comply with legal obligations and prevent fraud
- To conduct internal analytics and service improvement research
We never sell your personal data to third parties. We do not share your data with colleges for marketing purposes. We do not receive commission from colleges for recommending them to you.
4Sharing of Information
We share your information only in the following limited circumstances:
| Recipient | Purpose | Safeguards |
|---|
| Payment Gateway (Razorpay/PayU) | Processing your plan payments | PCI-DSS compliant |
| SMS/WhatsApp providers | Sending session reminders and alerts | Contractual data protection |
| Google Analytics | Website usage analytics | Anonymised, opt-out available |
| Legal authorities | If required by Indian law or court order | Only as legally required |
We do not share your data with colleges, coaching institutes, or any third-party marketers without your explicit written consent.
5Data Storage & Security
- Your data is stored on secure, encrypted servers hosted in India (compliant with DPDP Act 2023)
- We use HTTPS/SSL encryption across all pages of our website
- Access to personal data is restricted to authorised Vidyapaath staff only
- We conduct periodic security audits and vulnerability assessments
- Payment data is not stored by us — processed entirely by our PCI-DSS certified payment gateway
Retention Period: We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion at any time (see Section 8).
6Data of Minors
Many of our users are students aged 17–18 years applying for NEET/JEE admissions. If you are below 18 years of age, please ensure a parent or guardian has reviewed this policy and consents to use of our services on your behalf.
We do not knowingly collect data from children under 13 years of age. If we become aware of such collection, we will delete it promptly.
7Cookies & Tracking
- Essential cookies: Required for the website to function (login sessions, form data)
- Analytics cookies: Google Analytics to understand how users navigate the site
- Marketing cookies: Meta Pixel and Google Ads to show relevant ads (you may opt out)
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.
8Your Rights (DPDP Act 2023)
Under the Digital Personal Data Protection Act 2023, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Grievance Redressal: Contact our Data Protection Officer for any concerns
To exercise any right, email us at [email protected] or WhatsApp +91 98312 02569. We will respond within 30 days.
Have questions about this policy?
Our team is happy to clarify anything.