Refund Policy

At Vidyapaath, we stand behind the quality of our counselling services. We offer a transparent refund policy designed to be fair to both students and our team of expert counsellors. Please read this policy carefully before purchasing any plan.

You may be eligible for a full or partial refund under the following conditions:

Refunds will not be issued in the following cases:

• Request made after 48 hours of purchase, regardless of sessions used
• Counselling sessions have been fully conducted as per the plan
• Student received a less-preferred college allotment despite following our strategy (admission outcomes are not in our control)
• Change of mind after counselling has commenced
• Failure to attend scheduled sessions without prior notice
• Student chose not to follow the counselling advice given
• Inaccurate information provided by the student (wrong rank, category, etc.) that affected counselling quality
• Study Abroad counselling fees (recovered from university — no fee charged to student in most cases)

To initiate a refund request, follow these steps:

• Step 1: Email us at [email protected] with subject line "Refund Request — [Your Name] — [Plan Name]"
• Step 2: Include your registered mobile number, payment receipt/transaction ID, and reason for refund
• Step 3: Our team will acknowledge your request within 24 hours
• Step 4: We will review and respond with a decision within 72 hours
• Step 5: If approved, refund will be credited to your original payment method within 5–7 business days

You can also WhatsApp us at +91 98312 02569 to initiate a refund request during business hours (Mon–Sat, 9 AM – 8 PM IST).

• Upgrades: You can upgrade from Essential to Pro or Elite at any time by paying the price difference. No refund is issued for the lower plan.
• Programme Transfer: If you purchased for NEET UG but need NEET PG counselling, we can transfer your plan with a price adjustment (if applicable). Contact us to arrange.
• Year Transfer: If counselling could not be completed in the current academic year due to postponement by official authorities, we will transfer your plan to the next year at no additional cost.
• Family/Sibling Plans: Family discount plans are non-transferable to non-family members.

For Study Abroad (MBBS) counselling, the following special conditions apply:

• Vidyapaath's counselling fee for Study Abroad is typically recovered from the university admission fee — meaning no separate fee is charged to students in most cases.
• If a separate counselling fee was charged and the student chooses not to proceed with the application, a partial refund may be considered on a case-by-case basis.
• Application fees paid directly to universities are non-refundable by Vidyapaath, as these are governed by the respective university's refund policy.
• VISA-related fees, document attestation costs, and travel expenses are non-refundable.

• Email: [email protected]
• WhatsApp: +91 98312 02569 (Mon–Sat, 9 AM – 8 PM IST)
• Address: Vidyapaath Education Pvt. Ltd., Connaught Place, New Delhi — 110001